RETURNS & REFUNDS
CHANGE OF MIND
Can I return an item if I change my mind?
+
How do I cancel my order?
+
Does the 14-day cancellation right apply to every product?
+
MADE-TO-ORDER & PERSONALISED PRODUCTS
Can I return standard MiSQue clothing that's made to order?
+
Can I return a personalised MiSQue product?
+
Can I change or cancel a personalised order before production?
+
DAMAGED, FAULTY OR INCORRECT ITEMS
What if my item arrives damaged?
+
What if my item is faulty?
+
What if I receive the wrong item?
+
Do these rights apply to personalised products?
+
HOW TO RETURN AN ITEM
How do I request a return?
+
Where should I send my return?
+
How long do I have to send my return?
+
What condition should returned items be in?
+
REFUNDS & RETURN POSTAGE
How long does a refund take?
+
How will I receive my refund?
+
Will my original delivery charge be refunded?
+
Who pays for return postage?
+
Can a refund be reduced or refused?
+
Still need some help?